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Check visa details and conditions

If your visa was granted after 1 February 2020 and you are affected by current Australian Government travel restrictions, you will not be able to check your visa details and conditions using Visa Entitlement Verification Online (VEVO) until the restrictions are lifted. You should refer to your visa grant letter or access your ImmiAccount instead.

​​VEVO for visa holders


See my visa conditions on VEVO
Use the myVEVO app
Email your visa details from VEVO
Understand your visa details and conditions
Change your VEVO password
Error messages

See my visa conditions on VEVO

As a visa holder you can use our Visa Entitlement Verification Online system (VEVO) to see your current visa details and conditions.

VEVO does not provide information on your previous visas or new applications that the Department may be assessing.

Step 1. Access VEVO

You can access VEVO online at any time.

Step 2. Get your number

To see your visa details and conditions you will need information from a travel document such as your passport or ImmiCard. You will also need one of the following:

  • a transaction reference number (TRN)
  • a visa grant number
  • a visa evidence number

If you are a New Zealand citizen on Special category visa (subclass 444) we may have issued you with a VEVO password that you can use to access the VEVO system.

Transaction reference number (TRN)

You will have a TRN if you applied for your visa online. If you do not remember the number you can:

  • look it up on your ImmiAccount under the 'online lodgement summary' screen

Visa grant number

You will find your visa grant number on your visa grant notification letter which you may have received by mail or email.

Important: The visa grant number in your grant notification may relate to a visa that is not ‘in-effect’. You will only be able to access your visa details when you use the grant number of your current visa.

If you no longer have your grant number you can request a VEVO reference number using the VEVO Request for Reference Number Form.

Visa evidence number

You may have a visa evidence number if you have a visa label attached to your passport. Not all passports have a visa label.

Step 3. Select 'Check your own visa details with VEVO'

The visa holder enquiry screen will display. 

Step 4. Select the type of travel document

VEVO accepts:

  • a passport
  • an ImmiCard
  • a convention travel document – also known as a Titre de Voyage
  • a document for travel to Australia (DFTTA)
  • a PLO56 evidence card

Step 5. Use your number

In the 'Reference type' field choose one of these :

  • transaction reference number (TRN)
  • visa grant number
  • visa evidence number
  • VEVO password

You can then type in the number.

Step 6. Enter personal information

Enter your:

  • date of birth
  • your passport number or your ImmiCard number

If you use your passport in VEVO, you will need to select the country that issued your passport. If you are using a Titre de Voyage (TDV) you need to enter the ‘country’ as the ‘nationality’ shown in the TDV.

If you use your ImmiCard you will not need to select a country.

Step 7. Submit the information

Click the box to accept VEVO's terms and conditions.

Use the myVEVO app

You can also view and email your visa details and conditions using the myVEVO app on your phone.

Step 1. Download myVEVO

Step 2. Create a personal identification number (PIN)

Your personal identification number (PIN) becomes your secure code number to quickly access your visa details through the myVEVO app in future. You will also be given the option to set up a finger print scan to access myVEVO.

Step 3. Have your passport or ImmiCard details ready

Select passport or ImmiCard from the 'document type' options.

Step 4. Enter personal information

Enter your:

  • date of birth
  • your passport number or your ImmiCard number

If you use your passport in myVEVO, you will need to select the country that issued your passport. If you are using a Titre de Voyage (TDV) you need to enter the ‘country’ as the ‘nationality’ shown in the TDV.

If you use your ImmiCard you will not need to select a country.

Step 5. Submit the information

Step 6. Accept terms and conditions

Email your visa details from VEVO

You can use VEVO to email information about your visa conditions to another person, such as an employer, a landlord or the government of a country you would like to visit.

Step 1. Access your details

Step 2. Select 'Send Email'

Select 'Send Email'. This will open a 'Create email' screen 

Step 3. Prepare and send email

  1. Enter the email address of the person you want to receive your email in the 'Recipient email address' field.
  2. Enter your email address in the 'Your email address' field.
  3. Once your information is correct, click 'Send Email'.

A new message will appear on the 'visa details' screen to show that your email has been sent. 

Understand your visa details and conditions

VEVO can show you the following details and conditions on your visa:

Visa details in VEVO What it means
Current date and time Details of the time and date you checked VEVO.
Name This shows your name as recorded in our systems.
Document/Immicard number The travel document number that you used to make the VEVO query.
Visa class and subclass Details of the visa you have been granted.
Visa streams or Education sector The stream associated to the visa class and subclass of your visa. For example, Visitor Visa Tourist stream, Student Non-Award Sector.
Visa description Advises the type of visa granted, for example, Student, Visitor or Resident Return.
Visa applicant Shows if you are the main (primary) visa applicant or a family member (secondary) applicant.
Visa grant date The date the department made a decision to give you a visa.
Visa expiry date For temporary visa holders only.
If you are:
  • Outside Australia, this is the date your visa ends
  • In Australia, this is the date the period of stay ends on your visa and you must leave Australia before midnight (Canberra, Australia time) on this date.
For permanent visa holders only.
If you are:
  • Outside Australia, this is the date that your travel facility ends.
You will need to apply for a Resident Return visa if you do not return to Australia before the expiry date.

Holders of a permanent resident visa, who depart Australia will also have VEVO show an ‘Expiry’ date. This date is the date the travel facility is due to end. You will need to apply for a Resident Return visa if the travel facility date passes while you are outside Australia.
Visa status The status of your visa.
  • ‘In effect’ means that your visa has started, but it will not be activated until you enter Australia.
  • ‘Temporarily ceased’ means your ‘Longer Validity’ Visitor visa has temporarily ceased.
Visa grant number The number that identifies your visa.
Entries allowed A visa might be granted for a single entry or multiple entries within a specified period.
  • Single entry: you can only enter Australia once.
  • Multiple entry: you can travel to and from Australia as many times as you want while your visa is valid, but the total time you spend in Australia cannot be more than the period of stay that you have been granted.
Must enter before date If you applied for your visa while outside Australia and your visa allows multiple entries into Australia, this is the date by which you must make your first entry.
Must not arrive after date You must enter Australia before this date. As long as you enter Australia before this date you are allowed to be in Australia for the stay period listed for your visa.
For temporary visa holders, this is generally the date your visa ends.
For permanent residents (including resident return visa holders), this is the date the travel facility of your visa ends. That means if you depart Australia after this date you will require a Resident Return Visa (subclass 155 and 157) to re-enter Australia. Departing Australia without a resident return visa can impact your permanent residency requirements for citizenship.
Period of stay Tells you how long you are allowed to stay in Australia on your visa.
Location Whether you are inside or outside Australia when you make a VEVO check.
Work entitlements This will let you know whether you are allowed to work in Australia while holding the visa.
Workplace rights Information to assist you to understand your Australian workplace rights and protections.
Study entitlements This will let you know whether you are able to undertake a course of study on your current visa.
Visa conditions For temporary visa holders only.
Tells you what you can and cannot do while in Australia on your visa.

Change your VEVO password

When you have been provided a password you can change your VEVO password at any time. This is the password only for the system accessed via a computer.

Note: Passwords are only provided to New Zealand citizens who hold a valid Special Category Visa (Subclass 444).

New Zealand citizens can contact us to obtain a password to check their own visa details on VEVO.

The myVEVO app does not use a password. If you enter the pin incorrectly on the app three times, it will ask you to set a new pin.

Step 1. Have your details ready

You will need your existing password, your date of birth, and your passport or ImmiCard number to make the change.

Step 2. Go to VEVO for visa holders

Click 'change password' and make the changes.

Error messages

You may get an error message when using VEVO.

Please check that you have entered the information correctly. Do not confuse similar letters and numbers, such as the letter ‘I’ and the number ‘1’, or ‘O’ and ‘0’. Check that you have not entered the wrong details in a field.

You may get an error message if:

  • You enter a  visa grant number for a visa that is not ‘in-effect’.  You need to use the reference number of your current visa.
  • Your visa has expired.
  • You arrived in Australia before 1990, and you are not listed in our electronic systems. You will need to ask us to create an electronic visa record.
  • You get a new travel document, and we are still processing the update to your details.
  • Our systems have conflicting information about you, for example different dates of birth.

What should I do?

If you still get an error message after checking your data entry, follow the instructions on the error message.

If your error is unresolved, you can contact us to discuss by using the Visa Entitlement Online Enquiry form.

When you contact us, please tell us what the error message said. You will also need to provide a copy of your travel document /ImmiCard and preferably a screen shot of the error message.