Only registered organisations that have a visa holder's permission can check visa details. The organisation must register for an ImmiAccount. You can then access VEVO through your ImmiAccount.
You can only check the visa conditions of non-Australian passport holders. You can not check Australian passports in VEVO.
Step 1. Get the visa holder's travel document details and permission
Get permission from the visa holder to use their travel document details and make the VEVO check. Travel documents are used to confirm the holder's identity and nationality. Everyone who travels to Australia must present a valid and approved travel document. Non-Australian citizens also need to have an in-effect visa recorded against it.
VEVO accepts:
- Passport
- ImmiCard
- Convention Travel Document – also known as a Titre de Voyage
- Document for Travel To Australia (DFTTA)
- PLO56 Evidence Card
Step 2. Log in
Log into VEVO through your organisation's ImmiAccount. If you do not have an ImmiAccount, you will need to register for an ImmiAccount before you can access VEVO.
Step 3. Enter the name of the visa holder you want to check
Enter the visa holder's name as it appears on that person's travel document.
Step 4. Select the reference document
Select the type of travel document you are using for the search from the 'document type' options.
Step 5. Enter the visa holder's details
Enter the visa holder's:
- name
- date of birth
- travel document number
If an ImmiCard or PLO56 Evidence Card is the reference document you are using, you do not need to enter a country. For all other documents, enter the nationality of the document holder.
Step 6. Submit the information
Click the box to accept VEVO's terms and conditions.
If the details are correct, click 'Submit'.
Users who find VEVO is unavailable when they try to check visa details should record the time and date that VEVO system was unavailable.
Step 7. Save a PDF
You can save a PDF version of the VEVO return information. We recommend that you do save this PDF. Our compliance officers may request this information on field inspections.